Privacy Policy

This Privacy Policy explains how mFIN-CERT.tg collects, uses, protects, and retains personal information when you use our website, submit a cybersecurity incident report, contact us, access our resources, or subscribe to our newsletter.

mFIN-CERT.tg is the dedicated cybersecurity platform for the microfinance sector in Togo. Personal information collected through the website is processed only for legitimate and clearly defined purposes related to the services and activities provided through mFIN-CERT.tg.

You may browse the mFIN-CERT.tg website without providing personal information. However, certain features, such as incident reporting, contact forms, or newsletter subscriptions, may require you to provide personal information.

We take appropriate measures to protect personal information against unauthorized access, disclosure, alteration, or loss, in accordance with applicable Togolese data protection laws and regulations.

For questions regarding this Privacy Policy or the processing of your personal information, please contact us at: Email: contact@mfin-cert.tg ;

Address: Avenue Nicolas Grunitzky, 07 BP 13215, Lomé, Togo.

Several features of the mFIN-CERT.tg website allow you to contact us by email. The information you provide will be used to process and respond to your request. Please note that communication by email may not always provide the same level of security as dedicated secure reporting channels. Do not send highly sensitive information through ordinary email unless specifically requested.

For cybersecurity incidents or other sensitive information, we recommend using the “Report an Incident” form available on the mFIN-CERT.tg website or another secure communication channel designated by mFIN-CERT.tg.

Emails and other communications received by mFIN-CERT.tg may be retained for the period necessary to respond to the request, document the communication, comply with applicable legal requirements, or support cybersecurity incident management.

This website may use web measurement tools to collect anonymous or aggregated information about how visitors interact with mFIN-CERT.tg. These tools may help us understand website traffic, identify the most frequently visited pages, improve website performance and usability, and enhance the services and resources provided through the platform.

Where applicable, technical information such as browser type, device type, pages visited, date and time of access, and general usage data may be collected. This information is used for statistical and website improvement purposes and is not intended to identify individual visitors.

mFIN-CERT.tg may use cookies and similar technologies to ensure the proper functioning of the website, improve the user experience, and understand how visitors use our platform. Cookies are small text files stored on your device when you visit a website. Depending on their purpose, they may be used to:

• Enable essential website functions;
• Remember user preferences;
• Measure website traffic and performance;
• Improve the content and functionality of the website.

Where required by applicable law, non-essential cookies will only be used with the user’s consent.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.